Cape Camino
Effective Date: 27 February 2026
Cape Camino (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with:
- The Protection of Personal Information Act (POPIA) – South Africa
- The General Data Protection Regulation (GDPR) – European Union (where applicable)
This Privacy Policy explains how we collect, use, process, and protect your personal information when you visit our website, book a pilgrimage, or interact with us.
1. Information We Collect
1.1 Information You Provide Directly
We may collect:
- Full name
- Email address
- Phone number
- Billing and physical address
- Emergency contact details
- Medical information relevant to your pilgrimage
- Booking details
- Any information submitted through contact or booking forms
1.2 Information Collected Automatically
When you visit our website, we may collect:
- IP address
- Browser and device type
- Pages visited
- Time spent on pages
- Referring URL
- Interaction data (clicks, scroll behaviour)
This information is collected using cookies and tracking technologies including:
- Google Analytics
- Meta (Facebook & Instagram) Pixel
2. WooCommerce (Bookings & Payments)
Cape Camino uses WooCommerce to process:
- Camino bookings
- Deposits and payments
- Related purchases
When you make a booking or purchase, WooCommerce collects:
- Billing details
- Order information
- Transaction records
Payment information is processed securely through third-party payment gateways. Cape Camino does not store full credit card details on our servers.
We retain order information for accounting, tax, and legal compliance purposes.
3. How We Use Your Information
We use your personal information to:
- Process bookings and payments
- Coordinate logistics between hosts and pilgrims
- Communicate important information about your pilgrimage
- Provide customer support
- Improve our website and services
- Send newsletters (only if you opt in)
- Comply with legal obligations
We process your data based on:
- Your consent
- A contractual necessity (e.g. booking a pilgrimage)
- Legal obligations
- Legitimate business interests
4. Sharing of Information
We do not sell or rent your personal information.
We may share relevant information with:
- Accommodation hosts along the Camino route
- Payment providers
- Website hosting providers
- Professional advisors (accounting/legal)
- Authorities where required by law
All third parties are expected to protect your information appropriately.
5. Google Analytics
We use Google Analytics to understand how visitors use our website. This helps us improve usability and performance.
Google Analytics may collect anonymised data such as:
- Pages viewed
- Time on site
- Device type
- Approximate location
Google may process this data on servers outside South Africa. Where international transfers occur, appropriate safeguards are applied.
You may opt out by installing Google’s opt-out browser add-on:
https://tools.google.com/dlpage/gaoptout
6. Meta (Facebook & Instagram) Pixel
We use Meta Pixel to:
- Measure advertising effectiveness
- Create custom audiences
- Deliver relevant advertisements
Meta may collect:
- IP address
- Device information
- Website interactions
This data may be processed by Meta in accordance with their privacy policies.
You can manage ad preferences via your Facebook or Instagram account settings.
7. Cookies
Our website uses cookies to:
- Enable essential website functionality
- Analyse traffic
- Improve user experience
- Support marketing efforts
You can disable cookies in your browser settings. Some features may not function properly if cookies are disabled.
8. Data Security
We implement appropriate technical and organisational measures to protect your information from:
- Unauthorised access
- Loss or misuse
- Alteration or destruction
While we take reasonable precautions, no internet transmission is completely secure.
9. Your Rights (POPIA & GDPR)
Depending on your location, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Restrict or object to processing
- Withdraw consent
- Request data portability (GDPR)
To exercise your rights, contact us using the details below.
If you are located in the European Union, you also have the right to lodge a complaint with your local data protection authority.
10. International Data Transfers
If you are located outside South Africa, your information may be transferred to and processed in South Africa or other countries where our service providers operate.
We ensure that appropriate safeguards are in place to protect your information in accordance with applicable law.
11. Data Retention
We retain personal information only as long as necessary to:
- Fulfil the purpose for which it was collected
- Meet legal, tax, or accounting requirements
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
13. Children’s Privacy
Cape Camino does not knowingly collect personal information from individuals under 18 without parental or guardian consent.
14. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.
15. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact:
Cape Camino
Email: info@capecamino.co.za
Website: https://www.capecamino.co.za/